Globe-Trotter makes nothing but truly amazing and timeless pieces. Each piece of luggage is handcrafted/handmade using the finest of materials and expertly constructed by artisans who have dedicated their lives to creating these fine products. This limited edition piece you see above is the Centenary line, produced to commemorate their 100 year anniversary--this limited series would be a great gift for your loved one, being that it's Valentines day. The gift that keeps on giving--luggage.
February 14, 2009
Essential | Travel Gear by Globe-Trotter
Globe-Trotter makes nothing but truly amazing and timeless pieces. Each piece of luggage is handcrafted/handmade using the finest of materials and expertly constructed by artisans who have dedicated their lives to creating these fine products. This limited edition piece you see above is the Centenary line, produced to commemorate their 100 year anniversary--this limited series would be a great gift for your loved one, being that it's Valentines day. The gift that keeps on giving--luggage.
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I am a big fan of your blog. I was disappointed, however, to find the endorsement of Globe-Trotter luggage. Your endorsement of the cases as “expertly constructed by artisans who have dedicated their lives to creating these fine products” makes me question whether you actually have any first hand experience with the products endorsed or merely take the claims made by the manufacturer at face value.
ReplyDeleteAbout a year and a half ago, I received a lovely Globe-Trotter Centenary case from my girlfriend as a Valentine’s Day gift. She also got herself a matching one. On the very first occasion that I used the case, it split wide open. I gave Globe-Trotter the benefit of the doubt that this was a fluke- some sort of manufacturing malfunction- and I contacted the company to see about getting a replacement. It took numerous calls and emails before I even received any response, and when I did, it was entirely unapologetic and unhelpful. Their representative essentially told me that the problem was with the airline’s handling of the bag, since they routinely handle baggage very roughly, and that Globe-Trotter could not offer me any sort of compensation. It took about a dozen emails and threat of legal recourse before I convinced them to give me a replacement case.
Unfortunately, this has not been my only negative experience with Globe-Trotter. My girlfriend’s case has also failed to live up to reasonable expectations as to its durability. Her case got slightly damp from a mild drizzle at JFK in New York several weeks ago. When she opened the case, she discovered that the contents were wet and sticky because the water had reacted to the adhesive used to glue the lining of the case.
Everyone (including, by their own admission, Globe-Trotter) knows airlines handle luggage roughly. Everyone knows that sometimes luggage gets a little bit wet on its way from the plane to the baggage carousel. That is the reason that one pays a premium for luggage that is purported to be strong enough for a one ton elephant to sit on it (according to their website). Most Globe-Trotter cases are too big to carry on to a commercial airplane. They should therefore be built strongly enough to withstand the conditions to which they will be exposed. The fact that the company would try to skate responsibility when a case breaks on its first outing or leaks glue from a light mist is outrageous. I have every confidence that if I had had a similar problem with a Louis Vuitton case, I would have received a new case and an apology post-haste.
Globe-Trotter luggage is unquestionably beautiful and unique, but Globe-Trotter’s craftsmanship and their customer service are both far below acceptable levels for a “luxury” brand. So, if one is going to have a white-gloved porter gingerly place the cases on one’s private jet, then by all means, I can think of no better luggage. For regular travel conditions, Globe-Trotter cases are best used for decorative purposes only. These caveats should be added to your endorsement.
Firstly, I love your blog, truly a big fan. I have the same case and I love it. Though I don't use it conventionally as most should, I use these to stage homes. As an interior designer, I set out to seek unique pieces to really add an eclectic, yet unique focus to a room, and this does it. I get a lot of comments about these, and I continue to use them in my stagings. Really cool luggage.
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